Returns & Exchanges
At Wine Folly, we want you to be completely satisfied with your wine education tools and accessories. If your order isn't quite right, we offer a 30-day return window for most physical goods in their original condition.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and details regarding the item you wish to return.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring that posters and delicate glassware are protected to prevent damage during transit.
Ship It Back
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing